Shipping policy

Where we ship

We ship to addresses within the United States. If you're outside the US and would like to order, email us at ogzimon@gmail.com and we'll let you know whether we can deliver to you.

Shipping cost

Shipping is free on every order. No minimum, no thresholds, and no charges added at checkout — the price you see on the product page is the price you pay.

Processing time

Orders are processed within 1–2 business days. Orders placed on weekends or public holidays are processed the next business day. You'll get a confirmation email when you order, and a second email with tracking once your parcel ships.

Delivery estimates

Most orders arrive within 4–12 business days from the day you order.

The range reflects where each item ships from. Many of our products ship from US-based warehouses and arrive at the faster end, often within a week. A few ship from international suppliers and sit at the slower end. These are estimates rather than guarantees — carrier delays, customs and peak periods such as Black Friday and the December holidays can add time.

Tracking

Every order ships with tracking. You'll receive a tracking number by email once your parcel leaves the warehouse. Tracking can take 3–5 business days to start showing updates, which is normal and doesn't mean anything has gone wrong.

If your order is delayed

If we can't ship your order within the timeframe above, we'll email you with a revised delivery date and the option to cancel for a full refund. If you'd rather not wait, just tell us — we'll refund you promptly, no reason needed.

Incorrect addresses

Please double-check your shipping address at checkout. If a parcel comes back to us because the address was incomplete or wrong, we'll contact you to arrange redelivery, with reshipping at your cost. Spotted a mistake? Email us as soon as you can and we'll fix it if the parcel hasn't already gone out.

Lost or damaged parcels

If tracking shows delivered but nothing arrived, check with neighbours and your local carrier depot first, then contact us and we'll open an investigation with the carrier. If your order arrives damaged, send us photographs within 48 hours of delivery and we'll replace it or refund you.